Incluude is an innovative platform developed through a collaboration between researchers, community members, and the Cultural Atlas team. It serves as a comprehensive directory and resource hub for religion and culture, providing valuable insights to support diversity, inclusion, and well-being.
By streamlining essential knowledge into a user-friendly platform, Incluude empowers individuals and organizations to foster empathy, build cultural understanding, and create inclusive workplaces and communities. The platform is also the driving force behind the SBS Inclusion Program, training thousands of professionals across various industries.
When I joined the Incluude team as a UX/UI Designer, my focus was on refining one of its core features—the Filters system. The challenge was to enhance the navigation and usability to ensure users could effortlessly access relevant resources.
To achieve this, I focused on:
Incluude already had an in-house UX/UI team, but they sought an external perspective to refine key usability aspects. Through stakeholder discussions and A/B testing, I identified areas for improvement and introduced UX refinements that streamlined the platform’s usability.
Key focus areas included:
Since Incluude is a large-scale platform, every design enhancement needed to be scalable and impactful. I applied a categorization-style approach to help users find content quickly while ensuring the UI remained clean and intuitive.
Some key implementations included:
Through A/B testing with stakeholders, we refined design elements based on user feedback and performance metrics. The iterative approach allowed us to fine-tune aspects like filter placement, category organization, and navigation behavior for an optimized user experience.
Final improvements included:
Although this was a short-term project, the outcomes were significant and long-lasting. The upgraded filter system, navigation structure, and resource preview layouts provided a more user-friendly experience, helping Incluude better serve its mission of fostering inclusion through accessible knowledge.
It was a rewarding experience collaborating with an established UX/UI team, bringing in fresh design insights, and leaving a meaningful impact on a platform dedicated to diversity and cultural awareness.
Another project with Anthony, enjoyable, the same flow, the way of working together, easy to communicate, and completing the Botflow website with ease.
Botflow is a no-code chatbot automation platform that helps businesses automate their business processes. Botflow can be used for a variety of tasks, including: Customer service, Sales, Marketing, Operations, and Learning and development.
10 Cent Tom is a social organization based in Gold Coast, Australia. The organization aims to create opportunities for people with disabilities through the collection and recycling of beverage bottles. In a simple yet effective manner, Tom Baker, the founder of 10 Cent Tom, has successfully inspired the community to care for the environment and provide opportunities for people with disabilities to work and contribute.
I have known Anthony for a while, and we have worked together on many projects. Anthony founded a company called Intellego, and I helped him to complete all of the design needs, such as presentation and web design. We started from scratch and got it up and running smoothly. It was a pleasure to work with him.
Tea Cup Cottage, a disability support provider based in Capalaba, QLD, is dedicated to helping people with disabilities live fulfilling lives. Their new initiative, For Life, is an online community designed to connect people of all abilities with trusted support workers, giving them control over their support networks.
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